Contact Us
We'd Love to Hear From You
Whether you have a question about an order, need help choosing the right product, or just want to share feedback — we're here for you.
Email Us
The fastest way to reach us is by email:
We aim to respond within 24 hours on business days.
What to Include
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- The product name or a brief description of your question
- Any photos, if you're reporting an issue with a product
Common Questions
Where's my order?
Check your email for a tracking link, or reach out with your order number and we'll look it up for you.
Can I return a product?
Yes! Please review our Refund Policy for full details, or email us and we'll walk you through the process.
Do you ship to my country?
We offer free worldwide shipping to most destinations. If you're unsure, just ask!
Business Hours
Monday – Friday: 9:00 – 17:00 CET
Saturday – Sunday: Closed (emails answered next business day)
Business Address
Polarela (Maestro Works)
Nyborg, Denmark