Contact Us

Contact Polarela

Have a question about your order, a product, or anything else? We are happy to help.

Email: hello@polarela.com is the quickest way to reach us, or use the form below.

What we can help with

Order status and tracking

Product questions

Returns and exchanges

Anything else — just ask.

Shipping and delivery

We offer free shipping to Denmark, 23 EU countries, the US (mainland), Canada, Australia, Japan, Switzerland, the UK and Norway (not every product ships to every country). Please allow 1–3 business days for processing; in the EU, delivery typically takes 8–18 business days after dispatch. Delivery times per country are in our shipping policy. Tracking is provided when your order ships.

Website: polarela.com

Business: Maestro Works · CVR 41204079 · Legal notice