Shipping policy

Shipping & Delivery

Free worldwide shipping

We offer free shipping on every order, to every country we deliver to. The price you see at checkout is the price you pay — no shipping fees added.

Where we ship to

We ship worldwide. If your country is available at checkout, we deliver there.

How long it takes

Processing: 1–3 business days from order.
Delivery: 15–25 business days once dispatched, depending on your location.

These are estimates based on our carriers' normal service. Busy periods — Black Friday, Christmas, Chinese New Year — can add a few extra days.

Our products are shipped directly from our supplier warehouses to keep costs low and pass the savings on to you as free shipping. This means delivery takes a little longer than a local warehouse, but every order is tracked from dispatch to doorstep.

Customs and duties (non-EU orders)

Orders delivered within the EU have VAT included — there is nothing extra to pay. For orders delivered outside the EU, your country may charge import duties, taxes or customs handling fees on arrival. These charges are set by your local customs authority, not by us, and are not included in our prices.

Tracking

You get a tracking link by email as soon as the parcel is dispatched. If it hasn't arrived within a few hours of that email, check your spam folder before contacting us.

If something goes wrong

Parcel not arrived? Give it a few working days past the estimate — carriers occasionally run late — then email us at hello@polarela.com with your order number and we will chase it.

Parcel damaged? Photograph it before opening where you can, and email us within a few days of delivery. Photographs make this quick to resolve.

Wrong address given? Tell us as fast as possible. Before dispatch we can usually fix it. After dispatch we usually cannot, and a redelivery may be chargeable.