Terms of service
Terms and Conditions
Last updated: 24 October 2026
Who we are
Maestro Works
Trading as Polarela
Stevnshøjvej 4A, 5800 Nyborg, Denmark
CVR: 41204079
Email: hello@polarela.com
These terms apply to every purchase made at polarela.com. By placing an order you accept them. Please read them before you buy.
Prices and payment
Prices are shown on the website and may change before an order is placed. The displayed currency follows the customer’s market (Denmark DKK, EU EUR, International USD). Payment is processed using the payment method selected at checkout. You confirm that you are authorised to use that payment method. Applicable customs duties, import taxes or other charges imposed by a destination country may be payable by the customer. Maestro Works is not currently registered for Danish MOMS (VAT), as turnover is below the DKK 50,000 registration threshold, so no VAT is added to our prices.
Placing an order
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. An automatic acknowledgement that your order was received is not the same thing.
Shipping and delivery
Shipping is free to Denmark and 23 EU countries (we do not ship to Cyprus, Latvia or Malta), the United Kingdom, the United States (the 48 contiguous states and Washington, D.C.), Canada, Australia, Japan and Switzerland, on the products we offer in each country. Not every product ships to every country; see our shipping policy. Orders are processed in 1–3 business days and shipped directly from our suppliers, often from warehouses outside the EU. Within Denmark and the EU, delivery usually takes about 8–18 business days after dispatch; delivery times for other countries are listed per product and country in our shipping policy. For deliveries outside the EU, import VAT, customs duties, or handling fees may be charged by your local authorities or carrier. These are not included in our prices and are paid by the customer.
30-day money-back guarantee, any reason (you pay return postage)
You can return any item within 30 days after you receive it, for any reason, and get your money back. Tell us within the 30 days, then send the goods back within 14 days of telling us. You pay the return postage. Once we have approved your return, send it to Stevnshøjvej 4A, 5800 Nyborg, Denmark. We do not accept parcels sent cash on delivery. This is in addition to your statutory rights: if you live in the EU/EEA or the UK, you also keep your 14-day right of withdrawal. See our refund policy for how to return an item and the conditions that apply.
Damaged, faulty or wrong item
If your item arrives damaged, does not work, or is not what you ordered, email a photo or short video with your order number to hello@polarela.com within 7 days of delivery. We will send you a free replacement, or a full refund if you prefer. You do not need to send the item back.
Faulty items
You have a 2-year legal guarantee (EU/Danish consumer law) for a fault that existed when you received the item. Contact hello@polarela.com with your order number and photos.
Liability
We are responsible for delivering the products as described. We are not liable for indirect losses. Nothing in these terms limits your rights under mandatory consumer law.
Governing law
These terms are governed by Danish law. EU consumers keep the protection of the mandatory rules of the country where they live. You can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet) or use the EU online dispute resolution platform.
Contact
Maestro Works, CVR 41204079. Email hello@polarela.com. Full details under "Who we are" above.