Terms of service

Terms and Conditions

Last updated: 16 September 2026

Who we are

Maestro Works
Trading as Polarela
Stevnshøjvej 4a, 5800 Nyborg, Denmark
CVR: 41204079
Email: hello@polarela.com

These terms apply to every purchase made at polarela.com. By placing an order you accept them. Please read them before you buy.

Prices

All prices are shown in EUR and include VAT. Delivery is free on all orders. The total you see at checkout is the total you pay.

We reserve the right to correct obvious pricing errors. If an item is listed at a price that is clearly wrong and you could reasonably have realised it, we may cancel the order and refund you in full.

Placing an order

Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. An automatic acknowledgement that your order was received is not the same thing.

If we cannot fulfil an order — the item is unavailable, the address cannot be delivered to, or we suspect fraud — we will tell you and refund you in full.

Payment

We accept major credit cards, debit cards and PayPal. Payment is taken when the order is placed.

Card details are handled by our payment provider. We never see or store your full card number.

Delivery

Orders are processed within 1–3 business days. Delivery typically takes 15–25 business days depending on your location. Delivery estimates are estimates, not guarantees.

Our products are shipped directly from our supplier warehouses. For orders delivered outside the EU, you may be responsible for import duties, taxes or customs fees charged by your country. These charges are not included in our prices and are not refundable by us.

Risk in the goods passes to you when you, or someone you nominate, takes physical possession of them.

If a parcel is returned to us because it could not be delivered — wrong address, uncollected from a pick-up point — we will contact you. Re-delivery may be chargeable.

Your rights

Nothing in these terms limits your statutory rights as a consumer. See Right of Withdrawal for the 14-day right to cancel, and Right to Complain for the 2-year right under Danish law.

Product images and descriptions

We describe our products as accurately as we can. Photographs are illustrative; colours can vary between screens, and measurements may carry small manufacturing tolerances.

Limits on our liability

We are liable for loss caused by our own negligence or breach of contract, as the law requires. We are not liable for indirect or consequential loss — lost profit, lost time, loss of data — except where the law says otherwise.

Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Circumstances beyond our control

We are not liable for delay or failure caused by events outside our reasonable control, including carrier disruption, extreme weather, strikes, or supplier failure. Where such an event prevents delivery for an unreasonable period, either of us may cancel and you will be refunded in full.

Governing law

These terms are governed by Danish law. As a consumer, you keep the protection of any mandatory consumer law in your own country of residence, and you may bring proceedings in the courts there.

Changes

We may update these terms. The version that applies to your purchase is the one published at the time you placed the order.

Complaints

Email hello@polarela.com. We aim to reply within two working days.

If we cannot resolve it: Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark — naevneneshus.dk. Or the EU ODR platform at ec.europa.eu/consumers/odr.